Return

Please send email to service@ecosusi.com before you send the product(s) back to us.

ECOSUSI offers a 30 days limited warranty covering manufacturer defects only, any damages resulting from abuse or normal wear and tear are not covered under our policy.

*If the package is rejected, 10% of the refund amount will be deducted as the shipping fee.

*If the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.

Please send to the address below.

*For U.S buyers, you may send your return package to our warehouse in California.

*For international buyers, you may send your return package to our warehouse in Xiamen, China.

Please email service@ecosusi.com with your order number and return request to make sure your purchase is eligible for a return. After approval, we’ll send you the return address. Please kindly provide us with what express you choose and the return tracking number once available. 

 

Cancellation

You can cancel your orders prior to shipment and will get full refund if the order is canceled successfully.

You cannot cancel the order if the product is already shipped out. In this case, please send us a return request when you receive the parcel.

 

Exchange

You can contact us to replace the product before the package is dispatched. But due to the timeline for processing exchanges and the limited nature of most of our inventory, we usually don't offer exchanges.

We recommend placing a new order for the item you like and returning your current order for a refund by following the steps above.

 

Refunds

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, please follow the following steps:

First, check your bank account again.

Second, contact your credit card company, because it may take some time before your refund is officially posted.

Third, contact your bank. There is often some processing time before a refund is posted.

If you’ve followed all of these steps and you still have not received your refund yet, please email us at service@ecosusi.com.

 

 

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